Refund policy
At Hovershade™, we stand behind the engineering of our modular shading structures. We will do our best to make sure you have a excellent experience setting up and using our product. Because our products are specialized equipment, we ask that you review the following policy regarding returns and cancellations.
1. 30-Day Return Window
Our 30 Day Return Does not apply to Bulk Purchases (4+ frame sets). please contact us at contac@hovershade.com for bulk purchase info.
To be eligible, you must purchase our products directly from our website Hovershade.com. all components (including ratchet sets, rope, pins, and cushioning material) must be returned in new condition without scratches, structural damage, or signs of field use. We understand you’ll need to open the package to inspect your order, but items that are damaged or no longer in sellable condition cannot be accepted. Please keep the shade fabric in its original packaging. As we are unable to resell fabric that has been deployed, used, or damaged, it must be returned unused to be eligible for a refund
2. Non-Returnable Items
To protect our intellectual property and ensure safety, we cannot accept returns on:
- Systems that have been fully assembled or deployed in the field (due to safety wear-and-tear on ropes and ratchets).
- Items returned more than 30 days after delivery.
3. The Return Process
To start a return, contact us with our Contact Page, or email us at Contact@hovershade.com. Take pictures of the product and send them to us. If your return is accepted, we will send you instructions on where to send your package.
Shipping Costs: Customers are responsible for the cost of return shipping. Given the weight of the metal structures and parts for two frames and fabric (~90 lbs total), we recommend using a trackable shipping service and purchasing shipping insurance.
Restocking Fee: A 10% restocking fee may be applied to all returns to cover the inspection and re-certification of the modular metal components and tension systems.
4. Damaged or Defective Goods Please inspect your order upon receipt. If the modular structures are defective, damaged, or if you are missing parts (e.g., specific 3-4ft extension pieces), contact us immediately. We will ship out replacement parts at no cost to you.
5. Refunds: Once we receive and inspect your return, we will notify you if the refund has been approved. Once approved, you’ll be automatically refunded on your original payment method within 15 business days
6.If you received a $50 refund as part of our content sharing incentive (photo or video of your Hovershade setup), please note that this amount will be deducted from any return refund processed within 30 days of your original purchase date. The $50 incentive is non-refundable and will be subtracted from your eligible refund total.
Example: If your order was $799 and you received a $50 content incentive, your maximum refund upon return would be $749.
"Before requesting a return, please visit our Video Gallery or contact our technical support team. 90% of setup challenges can be solved with a quick 5-minute troubleshooting email!"